Privacy Policy

1. Who we are

FANNY FOOD PERUVIAN CORP operates Panka from 8051 W 24th Ave Ste 17, Hialeah, FL 33016. Contact: hello@pankatamales.com.

2. Information we collect

Depending on how you use the site, we may process:

• Identity and contact data: name, email, phone, delivery address, and order notes.
• Account data: Firebase authentication identifiers if you register or sign in.
• Order and payment metadata: items ordered, amounts, and Stripe payment/session identifiers. Card numbers are processed by Stripe and are not stored on our servers.
• Technical data: device/browser type, approximate location derived from IP, and pages viewed.
• Preferences: language choice and cart contents stored locally on your device.

3. Why we use your information

We use personal data to:

• Fulfill and deliver food orders and provide customer support.
• Process payments and prevent fraud through Stripe.
• Maintain your account and order history.
• Improve site reliability, accessibility, and menu availability.
• Send transactional messages (order confirmation, delivery updates). Marketing messages only if you opt in.

4. Cookies and similar technologies

We use essential cookies/local storage for cart, language, authentication session, and checkout. Optional analytics or marketing cookies—if enabled later—will only run after you consent. See our Cookie Policy for details.

5. Sharing with service providers

We share data only as needed to operate the store:

• Stripe — payments and checkout.
• Firebase (Google) — authentication and order records.
• Hosting/CDN providers that serve the website.
• Delivery partners or kitchen staff fulfilling your order.

6. Sale of personal data / targeted ads

We do not sell your personal information for money. We do not currently run third-party targeted advertising pixels. If that changes, we will update this notice and provide an opt-out.

7. Your choices and requests

You may request access, correction, or deletion of personal data we hold, subject to legal retention needs (for example, completed paid orders). Email hello@pankatamales.com with the subject “Privacy request”. We aim to respond within 45 days.

8. Children

The site is not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Data retention and security

We keep order records as long as needed for kitchen operations, accounting, dispute resolution, and legal obligations. We use industry-standard safeguards (HTTPS, server-side secrets, signed webhooks). No method of transmission is 100% secure.

10. Florida and other U.S. notices

We operate in Florida. Broader state privacy laws (including Florida’s Digital Bill of Rights) may apply only when statutory thresholds are met. Regardless, we publish this notice so customers understand how a food-ordering site handles data. California residents may also have rights under the CCPA/CPRA where applicable; contact us to exercise them.

11. Changes

We may update this policy. The “Last updated” date at the top will change when we do. Continued use of the site after updates means you acknowledge the revised notice.