Returns are accepted for orders that arrive damaged. Please inspect your order upon arrival. To initiate a return, you must provide proof of damage, such as photographs or other relevant documentation, clearly showing the condition of the product as received. While we will refund the cost of the tamales for validated claims, please be aware that shipping costs are non-refundable. This policy helps us maintain our commitment to quality and customer satisfaction, ensuring that we address any concerns effectively while maintaining fairness in our processes.

Return / Refunds

To initiate a refund, contact our customer service team within 5 days of receiving your order. Contact pankatamales@gmail.com